Refund, Cancellation, & Late Policy

Contact Information:

For any inquiries, please contact me at: Email: ashleyphoenixtarot@gmail.com

I appreciate your understanding and cooperation regarding my policies. I am sole owner and a small business.

​Refund Policy:

At this time there is no refund for any items purchased via this site. I am happy to provide rescheduling options based on my Late Policy.

 Cancellation Policy:

Cancellation Requests: I understand that unexpected experiences arise that may require you to cancel a session. Please note that cancellation requests must be emailed to ashleyphoenixtarot@gmail.com within 24 hours of your scheduled session. ​

Cancellation Confirmation:

Once a cancellation request is received, I will review it and confirm the cancellation status within 1-2 business days.

 Modification of Policy:

We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the most current version of our cancellation policy.

Late Policy:

Definition of Lateness: Lateness is defined as not joining class within 10 minutes of the start time.

General Expectations: Clients are asked to arrive promptly for scheduled events and sessions.

Communication: If a client anticipates being unable to meet, they are expected to communicate this in advance via written communication to ashleyphoenixtarot@gmail.com.

Appeals: Clients may appeal a late penalty decision by submitting a written appeal to ashleyphoenixtarot@gmail.com

​Review and Revision: This policy will be reviewed periodically and may be revised as needed. Any changes will be communicated to all clients.