Contact Information:

For any inquiries, please contact me at:

Email: ashleyphoenixtarot@gmail.com

I appreciate your understanding and cooperation regarding my policies. I am sole owner and a small business.

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Refund Policy:

At this time there is no refund for any items purchased via this site. I am happy to provide rescheduling options based on my Late Policy.

Cancellation Policy

Cancellation Requests: I understand that unexpected experiences arise that may require you to cancel a session. Please note that cancellation requests must be emailed to ashleyphoenixtarot@gmail.com within 24 hours of your scheduled session. ​

Cancellation Confirmation:

Once a cancellation request is received, I will review it and confirm the cancellation status within 1-2 business days.

Exceptions:​

Modification of Policy:

We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the most current version of our cancellation policy.

Late Policy

Definition of Lateness:

Lateness is defined as not joining class within 10 minutes of the start time.

General Expectations:

Clients are asked to arrive promptly for scheduled events and sessions.

Communication:

If a client anticipates being unable to meet, they are expected to communicate this in advance via written communication to ashleyphoenixtarot@gmail.com.

Appeals:

Clients may appeal a late penalty decision by submitting a written appeal to ashleyphoenixtarot@gmail.com

​Review and Revision:

This policy will be reviewed periodically and may be revised as needed. Any changes will be communicated to all clients.